Shipping Policy

At Neetha Hairline, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping guidelines below:
Order Processing Time
• Orders are processed within 24–48 hours after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• Custom wig orders may require additional processing time depending on the complexity of the unit.
Delivery Timeframes
Within Abuja:
• Same-day or next-day delivery (depending on order time and location).
Nationwide Delivery:
• 2–5 working days via trusted courier partners.
International Shipping:
• Currently not available (can be added in future).
Shipping Fees
• Shipping costs are calculated based on your location and displayed at checkout or communicated during order confirmation.
• Shipping fees are non-refundable.
Tracking Information
• Once your order is dispatched, you will receive tracking details via SMS, WhatsApp, or email.
• Tracking updates may vary depending on the courier service used.
Delivery Issues
• Neetha Hairline is not responsible for delays caused by courier companies, weather conditions, or incorrect delivery information provided by the customer.
• If a package is marked as delivered but you did not receive it, kindly contact the courier service directly, then notify us for support.
Address Accuracy
• Customers are responsible for providing accurate delivery details.
• Re-delivery due to an incorrect address may attract additional fees.
Damaged or Missing Items
• If your order arrives damaged, incomplete, or tampered with, don’t hesitate to get in touch with us within 24 hours with photo/video evidence for prompt assistance.

Contact Us for Shipping Updates & Complains
To request a shipping update or report an issue, contact us at:
Email: info@neethahairline.ng

Email: neethahairline@gmail.com
Phone: 08132965380
Address: Suite 19, Gwarinpa Plaza, 3rd Avenue, Gwarinpa, Abuja